Refund and Returns Policy
Our returns policy is different depending on the product and brand you choose. Before placing your order, please check the table below to understand whether you can return your products after you purchase. If you are unsure which category the product you’ve chosen falls under, please don’t hesitate to get in touch!
|Product Type||Return Status|
|D’arts standard wallpaper||Returnable|
|D’arts custom made wallpaper||Non-returnable|
|Davidqian hand painted wallpaper||Non-returnable|
|Davidqian surface material||Non-returnable|
|D’art wall art||Returnable|
|Plain and texture wallpaper||Returnable|
We accept returns for our standard wallpaper not covered by our custom made returns policy if it is sealed in its original packaging, and in a re-saleable condition.
we offer a hassle free; no quibble returns procedure and are happy to refund or exchange a product providing it’s in a sealed fully re-sellable condition.
PLEASE NOTE ONCE YOUR ITEM HAS LEFT OUR WAREHOUSE WE WILL NOT BE ABLE TO CANCEL THE ORDER OR CHANGE ADDRESS AS IT WILL BE WITH THE COURIER AND WE ARE LIMITED TO MAKE ANY CHANGES ON YOUR BEHALF.
Any items returned damaged will not be refunded, so we recommend using an insured courier to return items to us.
Returns should be made within 14 days of purchase and in original, undamaged packaging. Refund will be received within 30 days.
Please note the buyer is responsible for returning products and this must be done at the buyer’s cost unless the fault is our doing.
We are unable to refund any delivery charge. IF THE CUSOMER HAS NOT NOTIFIED US OF WISHING TO CANCEL THE ORDER BEFORE IT IS SHIPPED, THEN WE WILL NOT REFUND ANY SHIPPING/DELIVERY CHARGES AS IT IS OUT OF OUR CONTROL. We are happy for you to return the unwanted item at your own cost for a full refund minus the shipping/delivery cost.
We ask that you send your order back using signed for delivery. We are unable to refund any items that have been returned to us and then lost in the post. Please do this to cover yourself.
Any damaged orders must be reported to our customer services team within 14 days of receiving your order. Please contact our customer services team on firstname.lastname@example.org with images of the damage and order details. Any damage reported after this time may result in us being unable to process a replacement order for you.
We advise that all rolls are inspected prior to hanging as a refund cannot be issued once the product has been hung.
We also cannot be held responsible for decorator’s costs when goods are not inspected prior to hanging. In the event of a fault please contact us immediately. We ask you not to book your decorator until you have fully inspected the wallpaper. If the wallpaper is faulty we cannot pay for decorators fees.
In most cases we will ask you to send a sample image of the product clearly showing the fault along with all the product labels – it not usually necessary to return the entire faulty product. Please note that you should check all wallpaper products for faults before and during hanging and you should not throw away the product or labels until you have finished decorating and have contacted us with images of the defective product. If the product is defective in any way or has a fault, a full replacement or refund will be made at no charge.
Please note, samples cannot be returned.
Custom Made Returns Exceptions
If you order our custom made to wall size/ custom colouring wallpaper, include digital printing, and hand painted, are therefore non-returnable if you change your mind, there is an issue during installation or is damaged in such a way that is outside of our control. As every one of our custom made wallpaper is bespoke to your wall size and inquiry, it no longer has any resale value after produced which is why we are unable to accept returns on these basis.
If you would like to return any products to us, Returns must be sent to:
D’arts Europe Co Ltd.
Unit 3, Central Court, Finch Close
Nottingham NG7 2NN UK